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Monifa Grant's avatar

As a former CNA and now a Community Corrections Officer, I can honestly say the tug-of-war is real. Since joining your sessions, I’ve realized that we helpers often try to control the narrative, which leads to burnout fast. But here’s the truth: they are the captain of their own ship!

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Pei-Fen Chen's avatar

You asked, "If that's you - if you've ever felt your jaw clench when a client says 'yeah, but...'" - and yes, that was me. The old me.

As a life coach and crisis counselor, I noticed that most clients came to those first sessions simply to talk, to find a safe place where they could finally let everything out. But there I was, on the opposite end, my mind already racing: How can I guide them to the "correct" path? How do we not waste time - or their money? I can still feel that tension inside me, that urge to hurry toward the goal I'd set for the session. And I have to admit - it didn't work most of the time.

Even when clients promised to try what I suggested, I see now that many were just being polite. They didn't know how to say no to me. And I could feel the distance growing between us with each "assignment" I gave - physical, mental, spiritual. The more I prescribed, the wider the gap became.

I've finally learned to let go of my fixing mode. I've learned to relax, to focus instead on building trust, on creating that safe space, and on waiting to be invited into their journey. I don't have to do much for them - I just need to be there, on the same boat, riding the same waves.

For me, everything changed when I shifted from being the expert to being an active listener and supporter. When I placed empathetic understanding above offering answers. When I expanded the possibilities for action for both of us, not just for them. That shift changed everything in my sessions.

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